Frequently Asked Questions

No appointment is needed — we proudly accept walk-ins. Simply come in during our operating hours and our team will see you as quickly as possible. However, if you prefer to schedule in advance, you can book online through our contact form.

Yes. Every visit at Aloha Urgent Care & Pain Clinic is supervised and led by a licensed physician. You will be seen, evaluated, and treated by a physician — not just a nurse or medical assistant — ensuring thorough, high-quality care every time.

Absolutely. We are a family-friendly clinic and welcome patients of all ages — from young children to elderly adults. Whether your child has a fever or a family member needs a minor procedure, we have you covered in one convenient visit.

We are located at International Market Place, Level 2, in the heart of Waikiki, Honolulu, HI. We are easily accessible for both local residents and tourists staying in the Waikiki area.

Yes — we specialize in serving international visitors and tourists. Our team is experienced in coordinating care for patients from abroad, providing documentation for insurance reimbursement, and ensuring a smooth experience regardless of where you are from.

We are open Monday through Thursday and Saturday from 9:30 AM to 11:00 PM. On Fridays, we open at 4:30 PM and close at 11:00 PM. We are closed on Sundays. We operate extended hours specifically to serve patients after traditional clinics have closed.

Our goal is to minimize your wait time. Because we operate a streamlined, physician-led model, most patients are seen and treated faster than a typical urgent care or emergency room visit. We handle everything in one visit — no referrals, no unnecessary back-and-forth.

Please bring a valid photo ID, your insurance card if applicable, a method of payment, and any relevant medical history or a list of current medications. International visitors should bring their passport and any travel insurance documentation.

Yes. We are open until 11:00 PM most days — making us one of the latest-operating urgent care clinics in Waikiki. If you experience a medical need after dinner or later in the evening, we are here for you.

We are located inside International Market Place in Waikiki, which has a parking structure on-site. Validated parking may be available — please ask our front desk team upon arrival for current parking details.

We operate as a direct-pay clinic, which means our pricing is transparent and straightforward. We can provide itemized receipts and documentation so you can submit a claim to your insurance provider directly for potential reimbursement. Please contact us for details regarding your specific plan.

We accept all major credit and debit cards, cash, and digital payment methods. Because we are a direct-pay model, all fees are collected at the time of service. We will provide you with a full, itemized receipt for your records.

Transparent pricing is one of our core values. We will always inform you of costs before proceeding with any treatment or procedure. There are no surprise bills — what you are told is what you pay.

Yes. We can provide itemized invoices, physician notes, and documentation of diagnoses and treatments to support your travel insurance reimbursement claim. This is a common request from our international and tourist patients, and our team is fully equipped to assist.

We treat a wide range of non-life-threatening urgent conditions including infections, fevers, flu, injuries, lacerations, sprains, respiratory issues, skin conditions, allergic reactions, and much more. If you are unsure whether your condition is appropriate for urgent care, call us and we will advise you.

Yes. We provide on-site lab testing including blood panels, urinalysis, rapid strep, flu tests, COVID-19 testing, and more. Results are typically available quickly, allowing your physician to diagnose and begin treatment in the same visit.

Yes — we are equipped to perform a variety of minor procedures in-office, including wound care, laceration repair, abscess drainage, splinting, and more. Our physician-led model means these procedures are performed with clinical precision, without requiring an ER visit.

Yes. We stock a selection of medications on-site, allowing your physician to prescribe and dispense medication during your visit when appropriate. This eliminates the need to visit a separate pharmacy and ensures you receive treatment faster.

Our philosophy is to handle as much as possible in one visit. We aim to eliminate unnecessary referrals by providing comprehensive evaluation and treatment on-site. In cases that genuinely require specialist follow-up, we will refer you appropriately and assist with coordination.

We provide physician-led pain management for acute and chronic pain conditions including back pain, joint pain, muscle pain, nerve pain, headaches, and post-injury pain. Our goal is to provide effective, targeted relief — not just temporary masking of symptoms.

Our pain management offerings include prescription medications, trigger point injections, nerve blocks, regenerative treatments, and other advanced therapies as appropriate. Your physician will evaluate your condition and recommend the most effective treatment protocol for your specific needs.

No referral is needed. You can walk in or schedule a visit specifically for pain management. Our physicians will assess your condition directly and begin a treatment plan during your visit.

IV therapy is an intravenous infusion of fluids, vitamins, minerals, and/or medications directly into your bloodstream. It is ideal for rapid rehydration, recovery from illness, fatigue, hangovers, jet lag, athletic recovery, and immune support. Both locals and tourists benefit greatly from IV therapy.

We offer customized IV drip formulations based on your needs — including hydration drips, vitamin C infusions, NAD+ therapy, immunity boosters, energy enhancement, and more. Your physician will evaluate your condition and recommend the optimal formulation.

Most IV therapy sessions take between 30 to 60 minutes depending on the formulation and your individual needs. You can relax comfortably during the infusion in our clinic.

Yes — when administered under physician supervision, IV therapy is safe and effective. At Aloha Urgent Care, all IV therapies are ordered and overseen by our licensed physicians, ensuring proper dosing and monitoring throughout your session.

We offer physician-supervised weight loss programs including GLP-1 receptor agonist therapy (such as semaglutide), nutritional guidance, and personalized treatment plans. Our approach is medical, evidence-based, and tailored to your health profile and goals.

Candidacy depends on your health history, current medications, and weight loss goals. Your physician will conduct a full evaluation to determine whether GLP-1 therapy is appropriate and safe for you. We encourage you to schedule a consultation to discuss your options.

Program duration is personalized based on your goals and response to treatment. Some patients see meaningful results within weeks, while a comprehensive program typically spans several months. We provide ongoing follow-up and support to monitor your progress.

Yes — ongoing follow-up is built into our weight loss programs. We do not simply prescribe and send you on your way. Your physician will check in on your progress, adjust your plan as needed, and ensure you are achieving safe, sustainable results.